I have missing or damaged parts in my shipment

Missing or Damaged Parts:

Vita will always ship you a brand-new kit directly from our warehouse. You can use the parts list and images in your instruction manual to help you confirm that you have everything you need in your kit before you start your installation.

If you have a missing part or an item was damaged in transit, Vita will ship out replacement parts directly to you and as quickly as possible. Proof of purchase may be required if we cannot verify your original order in our system. Our policy is to support items purchased directly through our website or through one of our recognized vendors. Replacement parts for items sold as used/returned items or through third party sellers can be provided at the customer's expense; please reach out to our customer service team if you have any questions about your order!

Missing Box or Partial Delivery:

When your Vita order is delivered, please check that you have the correct amount of boxes in your delivery. This information can be found on the product page for your item on our website under the "Specifications" tab.

Please note it is very common for a ground courier operator to deliver a multi-box kit over a period of a few days. Please check your tracking number and let us know if your item is not delivered within the suggested delivery window.

Our customer service team is available and ready to help if you have any questions!